Refund policy

RETURN & REFUND POLICY

Last updated: June 2026

30-DAY RETURN POLICY

We offer a 30-day return policy. You have 30 days from the date you 
receive your item to request a return.

HOW TO REQUEST A RETURN

To be eligible for a return, your item must meet the following conditions:

• Unworn and unused
• All original tags still attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

⚠️ For hygiene reasons, we are unable to accept returns on items 
where the hygiene seal or tags have been removed. This applies to 
all lingerie and intimate apparel.

To start a return, please contact us at: selyabeautystar@gmail.com

Once your return is approved, we will send you a prepaid return 
shipping label and full instructions. Please do not send items back 
without prior approval — unapproved returns will not be accepted.

Returns must be sent to the following address:

    Selya Beauty Returns
    Unit 4, Warehouse Park
    12 Commerce Road
    London, E1 6RF
    United Kingdom

(Placeholder address — to be updated)

DAMAGES & ISSUES

Please inspect your order upon delivery. If your item is defective, 
damaged, or incorrect, contact us immediately at selyabeautystar@gmail.com 
so we can resolve the issue for you as quickly as possible.

EXCHANGES

The fastest way to get the right item is to return your current item 
and — once the return is approved — place a new order separately.

UK CONSUMER RIGHTS

In accordance with the UK Consumer Contracts Regulations 2013, 
you have the right to cancel your order within 14 days of receiving 
your item, for any reason. To exercise this right, please notify us 
at selyabeautystar@gmail.com within this period.

Please note: this right does not apply to items where the hygiene 
seal has been removed, as per UK Consumer Rights Act 2015.

REFUNDS

Once we receive and inspect your return, we will notify you by email 
whether your refund has been approved.

If approved, your refund will be processed to your original payment 
method within 10 business days. Please allow additional time for 
your bank or card provider to process the transaction.

If more than 15 business days have passed since your return was 
approved and you have not received your refund, please contact us 
at selyabeautystar@gmail.com.